Help Centre

You can book from as little as 24 hours ahead up to 12 months in advance, subject to supplier availability. For large group blocks and conference venues, we recommend booking at least 4–6 weeks ahead to secure the best allocation.

Yes. Provisional holds are available on most group blocks for up to 72 hours at no cost, giving your team time to confirm delegate numbers before the booking is finalised.

Instant-confirmation properties are confirmed immediately. Request-based venues and large blocks are typically confirmed within 24 hours, with your dedicated account manager keeping you updated throughout.

Registered travel companies, corporates, NGOs, event agencies, universities, and institutions are eligible. We verify each applicant to keep wholesale rates restricted to genuine business buyers.

Most applications are approved within 24 hours of submitting a complete company profile. You'll receive login details for the partner extranet by email as soon as you're verified.

No. Registration is free with no subscription or setup fees. You only ever pay for the bookings you make.

We accept bank transfer, mobile money, and major cards. Approved high-volume partners can also apply for invoiced credit terms with consolidated monthly billing.

Yes. Consolidated invoicing groups all bookings within a billing period into one statement — ideal for finance teams and donor-funded programmes that need clean, auditable records.

Standard bookings are payable at the time of confirmation. Partners on credit terms are billed per their agreement, typically 30 days from invoice date.